We're currently in the trial period for JIRA and JIRA Service Desk. We have a lot of external customers who email us using a contact form when they need help. We were planning on forwarding that contact form to our Atlassian email address and using Service Desk to manage our workload, and then responding via the 'Respond to customer' comment which they would receive as an email.
The problem is that when a customer submits a ticket by email they are then emailed by Service Desk and asked to verify their account for the customer portal. We don't need or want them to use the online portal, so this is a completely unnecessary additional step that could only confuse the process. Turning off email notifications stops emails triggered by updates to their ticket, but does not turn off this initial verification email.
Is there anyway to disable this verification email?
