nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Create agents to costumer ticket

Paolo Pino

Can i create a ticket agents->costumer?

Accepted answers

Norman Abramovitz

An agent can create a service desk ticket (issue) through the customer portal and the agent can then update the ticket by changing the reporter to the customer.

All comments

Norman Abramovitz

Please clarify your question?

Norman Abramovitz

An agent can create a service desk ticket (issue) through the customer portal and the agent can then update the ticket by changing the reporter to the customer.

Cesar Salvado

Please check the last versión JIRA service desk 2.1

Raise requests on behalf of your customers on the Customer Portal

Norman Abramovitz

I have not upgrade SD 2.1 yet. Makes it easier now.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud