Missing Queues, Customers, Reports menu items after upgrade to Jira 7.2.3

Question

Upgraded JIRA to 7.0.11 , Service desk to 3.0.10, then JIRA to 7.2.3 and SD to 3.2.3 and cannot see information in Service desk projects relating to queues, reports, customers etc

Used the .bin files for each install

I dont see clear documentation for customer like us who were running JIRA 6.4 with the Servicedesk plugin to get to the latest version of JIRA and the new ServiceDesk product

Development ContactCare · Answer

Having the same problem here. I tried to remove the people from the JSD and add them again but did not work. How can I fix this?? I need my queues ...

Seems like I can also not create a new JSD project...so might be a permission issue indeed...

Nic Brough -Adaptavist- · Answer

My best guess is that the change from a single application to three, and the way users get into them has tripped you up.

Core, Software and Service Desk are now licenced separately (you can do things like have 25 Core users, 10 developers and 2 agents for a total of 37 users) and I suspect what's happened is the upgrade has not let your users back into the Service Desk side.

Go to application management and check who is authorised to use JSD, I expect you'll need to add people to new groups to get them back in.