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Kanbanboard not working with ie11 jira 7.2.4

Tobias Ednersson

Greetings

We are running JIRA software 7.2.4. According to the Atlassian documentation IE11 should be supported.

However we are experiencing some problems.

The sidebar of the kanban boards are greyed out and we are unable to view an issue by klicking on it in the board.

Also avatars are not showing at all (not just in the kanbanboard view).

I assume there is some setting in the browser that I should change?

I have verified that i have javascript enabled.

I have also disabled compability view, this did not solve the issues.

Any assistance is greatly apreciated

Accepted answers

Neale Duncan

Hi had this same issue. Turns out it was an IIS issue with max length of URL segments: https://community.atlassian.com/t5/JIRA-questions/400-Bad-Request-when-linking-issues-after-upgrading-to-JIRA-7-4/qaq-p/587541

To solve the problem, you can increase the limit in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\HTTP\Parameters\UrlSegmentMaxLength

For more info on IIS HTTP settings, refer to https://support.microsoft.com/en-us/help/820129/http.sys-registry-settings-for-windows

All comments

Michael Krause

stupid question i know, but it does work with chrome, ff?

ps. what are the ie11 developer tools saying?

Tobias Ednersson

It works flawlessly with ff and chrome yes

Could this be of interest from the warning console:

AJS's create element functionality has been deprecated since 5.9.0.

No alternative will be provided

Use document.createElement() or jquery.parseHtml() or preferably use a templating library.

This occurs when I try klicking the issue to view details

Tobias Ednersson

Also i get a lot of "unable to decode image at.... for the avatars

Tobias Ednersson

If I reload the page once pressing F5, then everything except the avatars works

Michael Krause

maybe that can help you:
https://answers.atlassian.com/questions/14812542

if you host JIRA behind IIS:
http://stackoverflow.com/questions/27934411/images-failing-to-load-in-ie-with-dom-7009-error-unable-to-decode-in-console

also check GPO's, the "IE Compatibility View" and the "Enhanced Protected Mode" as it sometimes can make problems.

im sorry that i cant help you more, we're still on 7.1.x and i cant reproduce the error.

Regards

Tobias Ednersson

Thanks for your reply

I have switched off compability view as per Atlassian's instructions. I also tried switching off protected mode. Neither of these actions resolved the problem.
I will just try to ask Atlassian directly then...

Thanks for your time

Michael Krause

sorry to hear that, good luck then and i hope altassian can help you^^

Neale Duncan

Tobias - I'm experiencing the same issue in IE 11 with a Kanban board. Did you get a resolution to this?

Neale Duncan

To solve the problem, you can increase the limit in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\HTTP\Parameters\UrlSegmentMaxLength

For more info on IIS HTTP settings, refer to https://support.microsoft.com/en-us/help/820129/http.sys-registry-settings-for-windows

Tobias Ednersson

Yes I found this solution and it resolved my problem

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