How to do Impact x Emergancy = Priority

valeria cruz_fjrt4s

Hello!

I need to do a customized in JIRASD to set a priority based in a calculate with 2 fields , emergency and impact.

Like this

Emergency: High and Emergency: High = Priority: Blocker and SLA time is 4h

 

This fields will be used in the costumer portal.

 

Thanks for your attention

Walter Buggenhout

A way to do this using an automation rule in JSD is described over here (Cloud documentation).  Or over here (Server documentation, with custom workflow).