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How to have JIRA send Email a Reminder for Idle Issues?

Derek Sheeman

So, once upon a time there were jelly-scripts, those were lost in favor of the script-runner escalation service. Script-runner went to paid (unsurprising but frustrating), and now has removed the send email functions from the escalation service, leaving us with ... nothing?

I have a business need to send email notices out to assignees based on a date field which occurrs in the past and on a combination of statuses. I have JIRA Software and JIRA Service Desk and I now see no way to do this in the application.

Does anyone know a way to send out 'tickler' emails from JIRA now for idle issues based on a JQL?

Subscriptions to a filter are not a viable solution.

Any suggestions would be very appreciated.

Accepted answers

All comments

Steven F Behnke

Why are Filter Subscriptions not viable?

Mikael Sandberg

I am using the Automation module (comes with JIRA) to do something similar. It uses a JQL query to notify users if an issue has not been updated in the past two weeks.

Steven F Behnke

Just an FYI, the JIRA Automation Plugin does not come with JIRA and is explicitly unsupported, (though I do use it all the time).

https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview

Andrea Carl_fjmjbu

Subscriptions are totally feasible. The below jql sends emails to issues assigned to "me" that are not closed and due more than two weeks ago. Users will only get issues that are assigned to them.

assignee = currentuser() and status !=closed and due <= 14d

Derek Sheeman

@Steven Behnke, Filter Subscriptions are voluntary and send out a regular report rather than being enforced by the system.

Derek Sheeman

The JIRA Automation plugin had not occurred to me because it does not have a "send an email" option.

We are testing using it to add a comment and send a JIRA notification.

Still, this isn't as good as what the Escalation Service or Jelly could do with an email template.

Steven F Behnke

Filter Subscriptions can be enforced like Andrea mentioned.

Derek Sheeman

Aha, I did not realize that a subscription could be set to a user group.

Last time I looked (long time) that was not an option.

Steven F Behnke

It's just a suggestion. Filter Subscriptions are simple and reliable.

Since you can use "currentUser()" with any user-field, you can use this to send personal reports to each user, or you can just send a non-userspecific query to a group.

Derek Sheeman

subscriptions are also another possible option after reviewing their functionality. Neither option can produce a customized email like was previously possible.

Steven F Behnke

Do you still have Script Runner or are you looking for alternatives?

Derek Sheeman

@Steven Behnke I do still have Script Runner, it does quite a few critical things for us. Automation + Subscriptions are a poor substitute IMHO, so yes, I am always looking for better alternatives.

Mohammed Jamaludeen

I have the "filter" set up but while subscribing how do I select a group?? I could only see "Subscribe" and no other options to select it for a group

Mohammed Jamaludeen

in other words, how do I set subscription to a "group" instead of individual ?

Sonya Bright

Hey how did you change this line of code considering they don't let you look up by username anymore. was it just currentuserID() or something?

Leo Riggi

@Andrea Hakim thanks for JQL filter it works for me. Please explain how I may use the JQL Filter to send automated email reminders to our Jira users. I prefer to send each user just their open issues which need attention.

Thanks, Leo

Boris Berenberg - Atlas Authority

Hi Derek,

We support this in Notification Assistant for Jira. You would configure a notification to Assignee and set it to run based on date time fields.

Thanks,
Boris

Leo Riggi

@Boris Berenberg - Atlas Authority

Notification Assistant for Jira. would do the trick if we were not using Jira cloud. Hope they'll release a version for cloud soon.,

Thanks, Leo

Boris Berenberg - Atlas Authority

We're working on it! The first version should be out shortly but won't address this use case.

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