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How to enable the webhook for JSD "Then" actions?

Lousanje Ramírez

I just upgraded to JSD 3.2.1 (from 3.1.7 on Server) and was looking forward to use the webhook action for my workflow. But I can't see the "webhook" option on the "Then" dropdown. Is there something I'm missing here?. An additional step to enable it?

I also created a new project (to see if it was a configuration problem with my current one) and had the same result, no webhook option.

Also, I cant see the "Knowledge Base" link on the left sidebar as shown on the release notes, is there something wrong with my installation?

Screenshot from 2016-09-13 09-44-41.png

Capture.PNG

Accepted answers

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Gerry Tan

Currently webhook THEN is only available with WHENs that provide issue context, eg: When: issue created, comment added, SLA time remaining, etc. You first need to specify the WHEN handler before the webhook THEN appear in the dropdown.

Lousanje Ramírez

I did specify a When trigger, and it still doesn't appear Capture.PNG

Gerry Tan

Hmm that's odd. Can you go to the Manage Add-ons screen (<jira>/plugins/servlet/upm/manage/all) and check the version of "Service Desk Automation Then-Webhook Plugin" ? It should be 3.2.0 or higher.

Gerry Tan

And the plugin should be in enabled state (not greyed out)

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