We were using a trial JIRA/Service Desk license for unlimited users. It was great. We can't afford to actually pay for that many users. So now we're 65 users over the limit. Making the users innactive is not enough because now if any of those "users" (emails) try to create a ticket, it rejects them because their acct is inactive.
To resolve this, it seems I must manually go through 65 users and delete every comment they've made and change the reporter on all their previous tickets before I can delete them. Or is there a way to automate this? Thanks much!
