How to close a service desk ticket automatically?

Question

Hello,

Since new service desk 3.0 and even actually the older one i believe version 2.4 has a built in automation functionality, is there a way using that functionality to create a rule that will auto close a ticket with response + status closed and resolution of resolved after customer who hasn't responded for lets say 10 days?

I've search a bit on this and i know there is an automation plugin available, but i've had issues with it setting a resolution for some reason. it would close the ticket but resolution would remain not resolved.

So im curious if there is a way to do this using the already built in automation functionality that comes with service desk.

And if not, what am i doing wrong that the automation plugin is not setting a resolution  ?

Thank you

Roman

Storm Reply · Answer

This solution would be useful to me as well.

Thanks

Robert Liu (CA) · Answer

I would like to have this solution as well.  Is there a way to automatic close tickets if people haven't comment on it for 72 hours etc?

Thanks.

Italia Pati · Answer

Not supported :( (
I have installed the plugin but i'm not able to find where can i make the settings...
With the integrad Automatisation option, i'm not able to use time option (if no activity for 72h -> close ticket)
I'm on JSD 2.x

Thank you in advance.