After changing the domain name (URL) for our JIRA Cloud, is it possible to keep a redirect in place for all requests to oldaccount.atlassian.net to redirect to newname.atlassian.net?

Markus Weichselbaum

This question is in reference to Atlassian Documentation: Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance

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Rob Woodgate

Hi Markus,

Technically it's possible, of course, but you'd have to ask the owner of the old domain to put the redirect in place, and the owner is Atlassian.  So you'll have to put a support ticket in to ask them, but be prepared for them a) to say "No", or b) for them to say "Yes", but charge you for the privilege as you're essentially preventing them reusing your old domain.