In JIRA Service Desk, how do service desk tickets transition into a change management ticket. If it does will it get a new number for change management?
What do you mean by "transition into a change management ticket".
Depends on how you transition it. If it stays in the current project, the number stays the same. If you move it to another project, it will get a new number.
By transition I mean when a request is initially submitted, it is reviewed/triaged a person identifies it as a problem, incident or change.
If it's new, then there's no old number for it to change to a new one from. But the transition from "new" to "triaged and decided on" won't change the number unless your process involves moving it to another project.
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