Incoming email handler field mapping

Question

Hi,

I have an incident management system (that's not Zendesk or anything in the cloud connectors list) that I can get to send emails to JIRA to open issues when necessary. This seems to work well.

Is there a way to have JIRA map pieces of the email to other fields in the issue? For example, I'd like to trace the incident number from the email into a custom field in JIRA, which I've already created.

Maybe a regex on the subject of the email?

Eric W2 · Answer

Thanks Pedro. Unfortunately, I'm using JIRA On Demand, which does not allow me to install plugins. Do you know if there is an issue open to allow that plugin into On Demand?

Pedro Cora · Answer

Hi Eric,

The only way to achieve this in JIRA would be by customizing the mail templates. Furthermore, you can use the JIRA Enterprise Mail Handler to extend some handler funcionalities.

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

Cheers,

Pedro