Kayako Jira Bridge very slow

Question

I'm not sure if this question belongs here or with Kayako, but I've integraded a bridge app on the kayako software. This basically creates a "create new/link to existing issue" option in every customer ticket.

https://forge.kayako.com/projects/jira/wiki

Problem is that the responsive time for creating a new issue is 30+ seconds. This is not workable. Could this be a JIRA issue serving the project information very slow? Or would it rather be a Kayako vendor issue?

Suggestions on diagnosing this are welcome!

Dennis Poort · Answer

It's my guess that it's doing that yes. Not looked into the programming, but the bridge offers a dialog making me select the project (out of a total listing), then adjusts the issue type scheme dynamically.

Agreed, it should.

Nic Brough -Adaptavist- · Answer

If it's fetching everything, then yes, it's bound to be slow.  It needs to be optimised to stop doing that!

Dennis Poort · Answer

Well, that depends of what is done in the bridge I guess?

JIRA overall can be slow-ish for us I guess, but never this slow. However if the bridge combines certain actions... F.e., it seems like it fetches ALL projects with corresponding issue type schemes. Every time.