Sync users from an Oracle Database

Maarten Cautreels_1ztcqi

Hi,

Our Service Desk just switched from OmniTracker to JIRA (Service Desk), all our internal users have been synced and are available as a potential reporter in JIRA through an LDAP directory setup in JIRA & Crowd.

But we also have about 6000 freelancers which contact our service desk from time to time. They do not have an LDAP account but we do keep track of them in an oracle database. Is there a way I can make them available as reporter in JIRA and keep the data in sync?

Best,

Maarten

Rob Woodgate

Hi Maarten,

There may be a bespoke solution that a 3rd party can advise on.  However, whilst you can run JIRA using an Oracle database, the only external user directories that JIRA will cache and synchronise with are as follows:

• LDAP (Microsoft Active Directory and all supported LDAP directories) where permissions are set to read only.
• LDAP (Microsoft Active Directory and all supported LDAP directories) where permissions are set to read only, with local groups.
• LDAP (Microsoft Active Directory and all supported LDAP directories) where permissions are set to read/write.
• Atlassian Crowd.
• Atlassian JIRA.

So in a standard installation the answer is No, there is no way to have an Oracle user directory attached to JIRA.  If your instance is behind a firewall you might want to consider granting reporter rights to anonymous users, or if you don't want to do that then you could add them to a separate LDAP instance and use multiple directories.