This question is in reference to Atlassian Documentation: Serving customers with a knowledge base
Hi
When a agent views a Service desk ticket /issue from within the serive desk rather then the portal I though it would automatically search and show related topics. Its all linked up fine and I can create articles from the tickets.
I guess i am looking for that it display any related articles against either the summary words or description.
Cheers
Stu
It's not implemented yet, but it's on the way.
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