When an SLA is breached

Question

I need ot make a report based on when the SLA is breached.

Is this data saved in any place?

Do I have to create a custom field and  make and scheduled rule to check if the SLA on a issue is breached and the custom field is empty, if true timestamp on the custom field?

Is there any cleaner solution?

Nuno Ferreira_r4uidu · Answer

Hi,

Just for reference, I've found a REST api call that gives me the breach date:

...plugins/servlet/restbrowser#/resource/servicedesk-1-sla-field-all-data-sla

{
  "metricValues": [
    {
	...
      "ongoingCycle": {
        "goalId": 717,
        "startDate": 1452082310000,
        "breachedDate": 1452687110000,
     ...
      }
    }
  ]
}

JoséF · Answer

My question isn't about the tools to make a report but about the data. I need to know WHEN an SLA breached.

After getting the data I use other tools to make the report.

Georges Moubarak · Answer

Hi @José Felgueiras,

You can build reports directly from the service desk by going to the "Reports" section in the service desk administration or you can use a third party add on called EazyBi that is used to build reports on top of JIRA and this tool can build reports for SLA fields.