contact info in ticket

Question

Hi,

is there any way to see contact info for customers in ticket like phone number, which company, e-mail?

At moment you could only see the disply-name of the person nothing else in ticket. And we could not insert the phone-number in master data for customer. The no field for this, only Fields for user-name, display-name, e-mail.

Thanks.

Damien Braz · Answer

Look at this link: How do I control which fields are displayed in the "People" section on the main screen?

It probably can help you

T. Gutzeit · Answer

What i mean is info which person have called in ticket with phone number, organisation.... see pictures.

contact2.jpgcontact.jpg

This is what I'm missing in ticket and customer-administration.

Thanks.

Tatjana

contact.jpg

contact2.jpg

Damien Braz · Answer

Hi,

I don't really understand what you need...

But, if you want their info, they'll need some fields during the ticket creation.

For this, you must create specific screen.

Damien.