We're having a hard time with Role-based setup

Dave Drexler_ksp82z

We had everything working in a test instance of Jira, but after a data refresh of the test instance from our production instance, role-based estimation is no longer working.

Everything seems to be set up correctly, but when I view the screen with the role-based fields, the screen does not display the drop-down of roles. The Assignees (By Roles) field just says "None."

Help?

Abhinav Ojha

Hi Dave,

I see that you have had a data refresh. There could be a couple of reasons for the roles not being displayed :

1. If you did not have any role based scheme set up for the project.
2. If the scheme selected for the project has Role based configurations not setup for the issue types.
3. The configurations are empty (no roles have been added to them).
4. It could also be possible, that some of the issue types (like for the issues you are testing this), have not been mapped to any configuration or an empty one.
5. You could also check if the license is properly set up and you have a valid license.

Please check the above possibilities. If you still face the issue, then you can may be share a bit more about your set up and other information and we can look into this.

Thanks,

Abhinav.