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Report on specific queue

David Holman_iinpyk

Hi,

Is there a way I can create a report for a specific queue in Service Desk? I've had a look through the basic options, as I'm not as adept at using the advanced syntax yet.

Additionally, is there a way to get reports emailed on a regular schedule?

Thanks

Tommy

Accepted answers

Jack Brickey_h10pa4

Yes this is easy enough. If you edit the queue in question and click the "Advanced" link then you can copy the JQL there. Go to Issues to create a new filter, add in "project = xxx AND", paste in your copy buffer, save the filter. Then you can edit the filter and set up a subscription to run at way ever interval and send to whomever. Let me know if this is insufficient details.

All comments

Jack Brickey_h10pa4

David Holman_iinpyk

Thanks Jack, that was what I was looking for. I'll see if I can get the subscription working, as not tried that yet.

David Holman_iinpyk

Worked out email as well, once I had got everything straight. Thanks for all your help

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