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Customizing email notification content

Elif Alverson

Hello,

I would like to customize the email notification content that are being received. How can I stop seeing the " comments" field on the email notifications?

Thanks!

Accepted answers

All comments

Elif Alverson

Chander,

We would like to change the " content " of the Notification emails when there is an update of the JIRA Issue. We would like to see only the " issue type, Assignee, Created, Priority, Reporter and the status changes" not the comments for security purposes. I still would like to get the email updates without the comments.

Thanks!

Jobin Kuruvilla [Adaptavist]

You will have to modify the notification velocity templates in the code. The only other option would be use a plugin and setup your own notifications.

Elif Alverson

What plugin unit can help me with this kind of customization?

unknown

Agree with Jobin. You need to hack the VM files of JIRA to change the contents OR an add-on that can send emails based on what you need. I have used the JIRA ScriptRunner "Send Custom Email" for this scenario and it works pretty well situationally (since it can only be added as a post-function).

Chris Whitten [

look at "JIRA Email this Issue" plugin as it has its own templates or there is other that lets you modify the velocity templates but we like that plugin for what we use it for.

Andy Brook

[JEMH|https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/server/overview] is also available to allow customization of all issue event templates ([how to|https://thepluginpeople.atlassian.net/wiki/pages/viewpage.action?pageId=2850840]

Elif Alverson

Thanks for all the answers,

What if i want to make the changes in the directories? Anyone worked on the html/includes ?

Thank you.

Jobin Kuruvilla [Adaptavist]

Yes, you can make changes in the templates under /templates/email/html as appropriate. You will have to restart JIRA to make the changes effective.

Elif Alverson

Can you please tell me what is the exact path name that I can make changes that will not shown the comments on the emails?

Jobin Kuruvilla [Adaptavist]

You will find multiple files under JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/html folder, one for each event. Modify the files for the events you are interested in!

Vladimir Horev - RaleyApps

Check out

https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/server/overview
You'll have full control over the content of the notification message and can fine-tune it to avoid irrelevant messages.

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