To install Jira Agile

Seong Uk Jeong

Dear Atlassinan

I work at Infraware corp. in Korea.

I ask you to question about installing Jira Agile(Formally Green-Hopper)

We bought a Jira(500 Users licences) last Year.

We'll adopt an Agile methology. So We consider to install your product (jira agile).

after downloading tryial version, We success installing at a test server. but not real server.

I don't know how to solve the problem.

I ask a question to Goldpitcher at a korean branch.

but, they don't Clearly answer the question and Technical support.

I think that causes broke DB.

We must rapidly reach a solution a problem.

To resolve it, we can delivery an information

what shoud We do?

We want to receive such a prompt reply.

thanks

Infraware QM Team

Peter Van de Voorde

Hi Seong,

You should raise a ticket in https://support.atlassian.comthat's the actual Atlassian support, this is more an Atlassian Community of Users and Experts.

But still: did you get an error when trying to install JIRA Agile on your production server? Which error did you get? Did you see anything in the log files about it?

Best regards,

Peter