Is it possible to expose a custom field that has been added to a Service Desk Issue to the customer on the customer portal?
Yes. And you can use a different name in front of customer, if you want. See https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html#Configuringrequesttypesandworkflows-CustomizingFieldsCustomizethefieldsonarequesttype
Hi Jobin,
Thanks for the reply. I do not mean on the initial input form however. We have an internal field set by the Agent when a new ticket comes in called the Point of Contact. This is a 'user select field' our agents set so the end user knows their Marketing POC. We would like this user field to also be shown to customers when they are viewing their issues in the customer portal.
http://fleapp1:8080/servicedesk/admin/FF/request-types/group/1#
Click on edit fields, then add a field.
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