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How to delete user who commented issues in the past.

Hi,

I'd like to do some cleaning on our Jira and I found the following problem:

1. We have a few users who do not work in our company now.

2. I've changed assignee and reporter fields so none of them has issues.

3. I still cannot delete users because all of them commented some issues.

How can I deal with this problem, is it possible to change the author of a comment? Since Jira licence cost depends on users I'd like to remove all who are not our employees.

We are using Jira OnDemand.

cheers,

Marcin Cudzik

Accepted answers

Christian Czaia [Decadis AG]

Why don't you deactivate those user accounts?

https://confluence.atlassian.com/display/JIRA/Managing+Users#ManagingUsers-Deactivatingauser

That way they don't count against your license and you retain the information on those tickets...

Cheers Christian

All comments

Christian Czaia [Decadis AG]

Why don't you deactivate those user accounts?

https://confluence.atlassian.com/display/JIRA/Managing+Users#ManagingUsers-Deactivatingauser

That way they don't count against your license and you retain the information on those tickets...

Cheers Christian

I deactivated them but I wasn't sure if its enough. Thanks for your reply!

Marcin C

When I look at the users the way the documentation explains it, I don't get an Active checkbox. This is really frustrating.

If you're using OnDemand, you won't - those are documents for the download version of JIRA. Check out https://confluence.atlassian.com/display/AOD/Deleting+or+Deactivating+JIRA+Users

Cheers,

-dave

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