We have a Service Desk for clients to use to create support requests. When they create a new request they go to the service desk, then they click on the request type that they want to use and it goes to a screen where they can enter a summary and then click 'Create' and the request is then created.
Is there a way for them to choose the priority for a request e.g. make a request Minor instead of Critical?
Or is there another way that this is supposed to happen?
Thanks.
