Internal Server Error when trying to create/access rapid board

Question

We recently upgrade our Jira test environment to 6.0.7 with Jira Agile 6.3.0.2. Whenever a user is attempting to create a new rapid board, after clicking create, a generic "Internal Server Error" is given. Looking at the atlassian-greenhopper.log I am presented with multiple instances of this error

2013-09-06 09:12:17,927 http-8080-12 ERROR rsalihar 552x826x1 11pk6ow xxx.xx.x.xx,xxx.xx.x.xx /rest/greenhopper/1.0/rapidview/create/presets [web.rapid.view.RapidViewResource] Unable to complete GreenHopper REST method 
java.lang.ArrayIndexOutOfBoundsException

I cannot figure out what is wrong that is causing this error to be thrown. I have uninstalled and reinstall Jira Agile, re-indexed. Stopped and restarted our server. Just not sure what the issue is right now.

LASER · Answer

Was there any resolution to this problem?

Ryan S1 · Answer

Thanks for the suggestion Daryl. Unfortunately this still has not managed to take care of the issue.

I did find this other error farther up in the logs

[plugin.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.pyxis.greenhopper.jira' : Unresolved constraint in bundle com.pyxis.greenhopper.jira [119]: Unable to resolve 119.0: missing requirement [119.0] package; (package=com.atlassian.core.action).  This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN

I went to the link that is given, but don't fuly understand what to do, or what to point my Web Admin to do as I don't directly administer all parts of our Jira distribution.

darylchuah · Answer

Hi Ryan

I have found a knowledge base article that could possibly address the above issue:

https://confluence.atlassian.com/display/AGILEKB/Internal+Server+Error+while+accessing+Greenhopper+board+due+to+java.lang.NumberFormatException

It could be due to the caches and work directory is not being updated after you perform the upgrade. Can you please try the suggested resolution on the KB article itself.

Hopefully it helps