Is Hosted Jira & Confluence reliable at all?

Question

Hi Everyone,

I have been using Jira and Confluence on our local dev environment (we installed the sw), and it has been working great. And, I wanted to try hosted Jira & Confluence to get rid of maintainance costs.

But, it has been one problem after another since I signed up:

- Signup process was messy as hell, I tried to sign up for Jira, JIra Agile and Confluence and things were failing right and left, e.g. I clicked on Active on Jira Agile, and it would not activate, etc.

- After the signup, I could not access Jira at all, so opened a ticket, and they said sorry it was not enabled.

- Then I tried to create a project, and pop-up was hanging when I selected Kanban or Agile, opened a ticket again, and they said Jira Agile is not active, check the Activation page on my.atlassian.net, and it is active.

- It has been 3 days since I signed up, and I could not start using it yet...

Is this the experience that everyone is going through? How are people handling it?

Thanks...

Okan Alper · Answer

Already did so, but was wondering what people experience here and check if I am the only one, i.e. whether this is a sporadic issue or a common case.

Nic Brough -Adaptavist- · Answer

You defintely should raise this with Atlassian OnDemand support.

Okan Alper · Answer

I am not worried about the cost, since maintainance is as critical.

And, answers can't help here, mostly because it is setup related tasks, e.g. Jira Agile not getting activated, Jira is not getting activated, etc.

And, overall, it is a bit frustrating to be honest, never seen a hosted service like this before...