Embed fields from one issue inside another?

Question

We're looking into Asset Management in combination with Service Desk. Existing Addons don't provide what we need.

When creating a ticket, I would like to select a user from a searchable field, and then have the users profile be read (from an issue type "User" or external db -> nfeed?) and displayed.

Is there a way to display fields from one issue inside another one? Maybe as a section like "People"?

The same mechanism would be helpful for Asset Management also!

I'd appreciate any thoughts you may have.

Adam Hynes · Answer

Hi Seb,

I think your best bet is to contact our support team: https://support.atlassian.com/servicedesk/customer/sds

Seb Kouba · Answer

Is there any chance we could set up an informal chat about some of the challenges we are facing with JSD and how they are intended to be solved? Asset Management and User Profiles are the biggest concerns for us atm. Thanks.

Adam Hynes · Answer

Hi Seb,

What you're asking for is not currently possible with JIRA Service Desk. Please create a feature request here: https://jira.atlassian.com/browse/JSD

We use suggestions and the number of votes they receive when deciding which features to include in future releases.

Adam

Developer, JIRA Service Desk