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How can I make a comment required on transition in customer portal?

Thomas Lindenhofer

I have configured a workflow and made one transition available in the customer portal. The transition has a screen attached which shows the comment. When I trigger the transition in the customer portal, a screen with the comment field appears, but the comment is optional. How can I make it required?

Accepted answers

Jack Brickey

Thomas, I don't believe that is possible. However, and I haven't done this personally but you could add a new custom text field and make it required as part of the transition in the workflow. Not sure that works for you.

All comments

Jack Brickey

Thomas Lindenhofer

Thanks! At least I have certainty now and know a workaround.

Joe Pitt

The extra field is better anyway. If you want to require it you may want to display it or search on it and a separate field makes it searchable and displayable

Jack Brickey

agree completely Joe!

Matteo Pacenti

Hello,

i think you need to use the Validator that upon transaction that field must be updated, and obv use a screen with a comment field.

Jack Brickey

but validators do not work for transitions executed via portal.

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