nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Set Issue Priority in Jira Ticket

Hemanshu

Hi,

I want to set issue priority in JIRA Ticket using groovy. We have a drop down list in JIRA ticket which is populated with a default priority once an issue is created. e.g "Priority 6".

With the help of groovvy I want to set the priority as "Priority 4".

I am able to get the issue priority using the following code, but not able to set a new priority:

def priority=issue.priorityObject.name;

for setting:

issue.setPriority(new priority);

giving below error:

No signature of method: com.atlassian.jira.issue.IssueImpl.setPriority() is applicable fo
r argument types: (java.lang.String) values: [ Priority 4]
Possible solutions: setPriority(org.ofbiz.core.entity.GenericValue), getPriority(), setPriorityId(java.lang.String)
at Script480.run(Script480.groovy:66)

Pls suggest

Accepted answers

Thanos Batagiannis _Adaptavist_

Hi Hemanshu,

Try something like

def priority4 = "Priority 4"
def priorityToSetId = ComponentAccessor.getConstantsManager().getPriorityObjects().find {it.name == priority4}?.getId()

if (! priorityToSetId)
    log.debug "Could not find priority with name: $priority4"

issue.setPriorityId(priorityToSetId)

regards, Thanos

All comments

Thanos Batagiannis _Adaptavist_

Hi Hemanshu,

Try something like

def priority4 = "Priority 4"
def priorityToSetId = ComponentAccessor.getConstantsManager().getPriorityObjects().find {it.name == priority4}?.getId()

if (! priorityToSetId)
    log.debug "Could not find priority with name: $priority4"

issue.setPriorityId(priorityToSetId)

regards, Thanos

Hemanshu

Hi Thanos, still not working:

This is my code:

def mail_priority=descArr[19].substring(9);//this is fetching string from a line. The string in this case is "Priority 4"

def final_priority=mail_priority.toString();//converting to String

def priorityToSetId = ComponentAccessor.getConstantsManager().getPriorityObjects().find {it.name == final_priority}?.getId();

if (! priorityToSetId)
log.debug "Could not find priority with name: $final_priority"

log.debug("Setting Priority");
issue.setPriorityId(final_priority);

pls suggest

Thanos Batagiannis _Adaptavist_

I suppose this is a post function and is before the store issue step right ?

Also do you get any errors ? What about the debug messages in your logs ?

JIRA and SR versions ?

Hemanshu

Hi Thanos,

This is part of a script which parses the content of an incoming email in JIRA to field values in Jira.

Hence this code is a post function which is part of transition:

*-------> Tier 1 New

this code:

def mail_priority=descArr[19].substring(9);//this is fetching string from a line. The string in this case is "Priority 4"

def final_priority=mail_priority.toString();//converting to String

def priorityToSetId = ComponentAccessor.getConstantsManager().getPriorityObjects().find {it.name == final_priority}?.getId();

if (! priorityToSetId)
log.debug "Could not find priority with name: $final_priority"

log.debug("Setting Priority");
issue.setPriorityId(final_priority);

is fecthing priority from the email(as Priority 4) and parsing the same with the "Priority" field in JIRA whose default value is set up as "Priority 6".

I cannot find any error in logs, but now after ticket creation, the priority field disappears.

Hence, there is no value set for "Priority" field in JIRA during ticket creation.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-service-desk