we currently review a lot of HTML formatted emails but they are showing as text in the help desk, how can i set it to keep the HTML format when the issue is created?

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This question is in reference to Atlassian Documentation: Receiving requests by email

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Tom Mooney · Answer

Hi Steven,

Sorry if I haven't been clear - Yes we would like to be able to see HTML emails in the description.

We currently receive IT requests using a request form which is emailed to our support account and displays in the HTML format, when this creates the issue in our service desk it loses the HTML format and shows as plain text which makes it really hard to read the information they have added.

If you need any more information please let me know.

Thanks

Steven F Behnke · Answer

I don't understand. You want the HTML to display in the Description box?