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Creating an issue with resolution set from the start

Nicklas Kittelm

Hello!

I have done some workflows, and they work fine. There is just one thing that's bugging me...

I have at some places used post functions to clear the field Resolution. That works just fine.

However, in one workflow I want to set resolution right when the issue is created (the issue is just to log things which have been found and fixed - even though there was no previous issue for it).

So, I set the post function to set the field Resolution to Fixed - The Resolution of the issue will be set to 1. on the Create(1) transition. (note that there seems to be a bug since it says that the resolution will be set to 1 and not to Fixed even though that was what I selected.

So, having set that and published the draft workflow I create an issue of that type. Sadly, it has a resolution of Unresolved.

Do you have any idea what I'm doing wrong?

Accepted answers

Dieter

Hi Nicklas,

I have found the following to work. You need to store the update issue value after you create the issue

All comments

Dieter

Hi Nicklas,

I have found the following to work. You need to store the update issue value after you create the issue

Dieter

Great to hear! Please consider accepting answers when they are helpful ...

Nicklas Kittelm

Thanks! That did the trick!

Christoffer Karlsson

Thanks for the information. This is still the case in JIRA 6.2 also.

Rai Warbasse

I found there may be an ordering need. I was attempting to Assign to a user and set the resolution. I found that the Set assignee needed to be before Create and Set the resolution needed to be after Set status and store update followed that. My post went as:

Set assignee
Create the issue
Set issue status
Set Resolution
Store Update
Re-index
Fire issue created

Hope this helps.

Amanda Lang

Oh, it sure helped! Thank you!

Sarah Aubucon

This order of operations did the trick for me. Thank you !

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