We want to transition issues automatically to another state when the Project Manager open/views the issue.
Is this possible?
maybe it helps - https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview
You can install ScriptRunner Plugin (version 3.1.4 was free), add custom field "Script Field" and write code to transition issue in this field script. Documentation for scripted fields - https://jamieechlin.atlassian.net/wiki/display/GRV/Scripted+Fields
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