How to create "Request types suitable for emails"?

Question

Hello,

I want to create a personalized Request Type for use in Service Desk project, to collect issues from the email. Now I can only use the default ones, but I would like to create a new ones suitable for email.

¿Is it possible?

Thanks,

Maiol

carlos muñoz_wvy60m · Answer

thanks

Claudio Kirchhoff · Answer

Old, but for posteriority:

Request types suitable for emails must have visible & required 'summary' and 'description' fields. All other fields must be optional.