Hello, Im having big troubles trying to get the last comment from a specific user to be sent with the custom email. Here is the code i currently have: ------Response Message------ " " else if (issue.description) out ------Original Message------ " " " else null %> The issue with the above is that it will send the last comment in the ticket, how can i modify this code to send "lastComment" from a specific user? i tried to use this following code: But its pulling currentuser name. Many thanks! and i really appreciate your help. Cheers, Pon

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Send Custom Email with last comment from specific user

unknown

Hello,

Im having big troubles trying to get the last comment from a specific user to be sent with the custom email.

Here is the code i currently have:

&lt;p&gt;&lt;% if (mostRecentComment) 
out &lt;&lt; "&lt;p&gt;------Response Message------&lt;/p&gt;" &lt;&lt; "\n" &lt;&lt; "\n" &lt;&lt; mostRecentComment &lt;&lt; "&lt;/p&gt;" 
else if (issue.description)
out &lt;&lt; "&lt;p&gt;------Original Message------&lt;/p&gt;" &lt;&lt; "\n" &lt;&lt; "\n" &lt;&lt; "&lt;p&gt;" &lt;&lt; issue.description &lt;&lt; "&lt;/p&gt;"
else null %&gt;

The issue with the above is that it will send the last comment in the ticket, how can i modify this code to send "lastComment" from a specific user?

i tried to use this following code:

<% out << comments.authorKey[-1] == "customer.care" %>

But its pulling currentuser name.

Many thanks! and i really appreciate your help.

Cheers,

Pon

Accepted answers

Thanos Batagiannis _Adaptavist_

Hi Pon,

For a JIRA v6.* and SR v3.* try to use something like the script below in your email template

&lt;% 
def userKey = "admin"
def commentManager = com.atlassian.jira.component.ComponentAccessor.getCommentManager()
def comments = commentManager.getComments(issue)
def lastCommentString = "No comments made from user ${userKey}"
def commentsFromUser = comments?.findAll {it.authorApplicationUser.key == userKey}

if (commentsFromUser) {
    def lastCommentFromUser = commentsFromUser.last()
    lastCommentString = "Author: ${lastCommentFromUser.authorFullName}&lt;br&gt;, Body: ${lastCommentFromUser.body} Created at: ${lastCommentFromUser.created} &lt;br&gt;&lt;br&gt;"
}
%&gt;
    
Last comment from user - ${userKey}: ${lastCommentString}

Please let me know if this does the trick

All comments

unknown

I succeeded in scripting the condition parameters:

&lt;% if (comments.authorKey[-1] == "customer.care")
    out &lt;&lt; comments.authorKey.getBody() == "customer.care" 
	else null %&gt;

But still stuck in getting the body of the comment, help please smile

many thanks,

Pon

Thanos Batagiannis _Adaptavist_

Hi Pon,

For a JIRA v6.* and SR v3.* try to use something like the script below in your email template

&lt;% 
def userKey = "admin"
def commentManager = com.atlassian.jira.component.ComponentAccessor.getCommentManager()
def comments = commentManager.getComments(issue)
def lastCommentString = "No comments made from user ${userKey}"
def commentsFromUser = comments?.findAll {it.authorApplicationUser.key == userKey}

if (commentsFromUser) {
    def lastCommentFromUser = commentsFromUser.last()
    lastCommentString = "Author: ${lastCommentFromUser.authorFullName}&lt;br&gt;, Body: ${lastCommentFromUser.body} Created at: ${lastCommentFromUser.created} &lt;br&gt;&lt;br&gt;"
}
%&gt;
    
Last comment from user - ${userKey}: ${lastCommentString}

Please let me know if this does the trick

unknown

Hi @Thanos Batagiannis [Adaptavist]

Thanks for your quick reply, and i will do tag correctly next time.

Here is the following code i implemented, it works fine when previewing, but when i put it into operation within post function, i receive an error:

"Property 'cfValues['Email Address']' not found", when i remove this, it will then force another error "'lastCommentFromUser' not found"

&lt;% 
def userKey = "customer.care"
def commentManager = com.atlassian.jira.component.ComponentAccessor.getCommentManager()
def comments = commentManager.getComments(issue)
def lastCommentString = "No comments made from user ${userKey}"
def lastCommentFromUser = comments?.findAll {it.authorApplicationUser.key == userKey}
if (lastCommentFromUser) {
	lastCommentFromUser = lastCommentFromUser.last()
	if (lastCommentFromUser) {
    	lastCommentString = "From: ${cfValues['Email Address']}\nSent:${lastCommentFromUser.created}\nTo: test@testenviroment.com.au\nSubject: ${cfValues['Email Subject']}\n\n${lastCommentFromUser.body}"
	} 	
} 
%&gt;
    
${lastCommentString}

Also more information about JIra, im currently using JIRA 6.3.3 and scriptrunner version 3.0.5

Many many thanks for your help.

Pon

unknown

@Thanos Batagiannis [Adaptavist]

I GOT IT!

Changed HTML to plain text (will convert to HTML later)

See following code:

&lt;% 
def userKey = "customer.care"
def commentManager = com.atlassian.jira.component.ComponentAccessor.getCommentManager()
def comments = commentManager.getComments(issue)
def lastCommentFromUser = comments?.findAll {it.authorApplicationUser.key == userKey}
def issueDesc = issue.description
if (lastCommentFromUser) 
	lastCommentFromUser = out &lt;&lt; lastCommentFromUser.last().body      
	else if (issueDesc)
        lastCommentFromUser = out &lt;&lt; issueDesc
		else lastCommentFromUser = out &lt;&lt; "" 
%&gt;

Thanks Thanos smile

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