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can you define what a week is (eg Mon-Sun) - as used in JIRA service desk reports

Robin Bremers

can you verify what a week is (eg Mon-Sun) - as used in JIRA service desk reports

Accepted answers

Robin Bremers

Thanks Judd

All comments

Diego Zarpelon

Hey Robin.

JIRA service desk use the global JIRA configurations to set that.

You can take a look on this to configure it on JIRA or here for agile projects

Robin Bremers

A user asked me about the Week that is shown in:

Jira Service Desk, SLA screen, Goals - Success this week

does that week mean from last Monday ?

Judd

To answer your question Robin,

On the SLA screen all percentage success numbers are calculated based on a rolling 7 day period.

Judd

Designer, JIRA Service Desk

Robin Bremers

Thanks Judd

Gulcin Nacak

Hi @Judd Garratt,

Could you explain how calculate percent of successful this week?

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