JIRA 6.3.11: Project Role Browser for a specific Project -- Stuck loading forever

Todd Hlavacek

Hi all,

We recently upgraded to JIRA 6.3.11 from 4.3.4.  For the most part, the upgrade was flawless with a few exceptions.  All projects that came from 4.3.4 suffer from these two particular issues:

1. Project Role inside the Project is stuck at "Loading"  (Navigate to Admin -> Projects -> <project> -> "View Project Roles" in the Roles section)
2. Versions inside the Project is stuck at "Loading Versions" (Navigate to Admin -> Projects -> <project> -> "Show All" in the Versions section

All new projects created in 6.3.11 do not suffer from this problem – only the projects that came over as a part of the upgrade.  Does anybody have any idea why this is occurring and what we can do to fix this?  Moving projects to a new project is not an option.

 

Here are the screenshots to illustrate the issues.Roles.jpg

 

Versions.jpg

Versions.jpg

Roles.jpg

Todd Hlavacek

Ah, I was able to pinpoint the exact cause.   This is a known "Bug" that was disavowed as such by Atlassian Bugmeister.

 

https://jira.atlassian.com/browse/JRA-37570

 

In short, if you have a numeric project key post JIRA 4.3.4, all versions and components and even roles will no longer display. 

 

I have added my comment to that ticket. 

 

My workaround is this:  temporarily rename Project Key from a numeric version (e.g. 34) to an alphanumeric version, e.g. XP34.  Do whatever action I need – like releasing/archiving versions, etc.Then revert the project key back to the original numeric one (because of Atlassian's Subversion code commits which do not show code commits if using the new project key).

 

Thanks all for the help.