Days the ticket is in current status

Question

Hello,

I need  to Create field that will calculate the numbers of days that a CR has been in the current status.

For example. we move the status of the CR to "Pending". the field : Days since Status change - would count the number of days until the CR is changed to the next status. once the CR is moved from Pending to next status the count would reset and count until next change of status.

Regards,

Santosh

Jagan Shankar_dbtdg6 · Answer

Nic - I know this is very old thread but still looking for something similar.

I need a field which populates current status cumulative duration. Currently I have placed the script in post-function on transition but it updates only on transition, but it can't tell the current duration in the current status, any pointers will be helpful.

Ankit Patel_dg5tsd · Answer

Hi Nic,

I have scriptrunner and am looking for a same field which would determine the time in status. can you help me with some code on that?

Thanks
Ankit

Akeles · Answer

Hi @santosh srirangam, you might want to check out our Days Elapsed Plugin to see if it fits your requirements.

The custom field can calculate the number of working days and display a traffic light to indicate the SLA. The counting is triggered on/off by firing post functions. No coding is required.

Hope it helps.