How to create a JQL filter for service groups?

Ralf Emanuel

Dear all,

I would like to define SLA entries by service groups but unfortunately I dont find any documentation of internal fields of the Service Desk module. How can I filter entries of a specific group with JQL?

Thanks in advance and best regards,

Ralf

Mario Günter

Hi Ralf, 

you could subscribe the group itselft to a specific JQL-Filter. 

The JQL-Filter then just has to be with "assignee = currentUser()". 

Hope this helps. 

Mario