"Active Object" and "Indexing" Error in Jira

Question

Hi Expert,

I have faced "Active Objects" and "Indexing" Error in  my Jira(6.3.6).

active-objects.jpg

Could you please tell me how can I resolve this?

Thanks

Mohin

active-objects.jpg

Nic Brough -Adaptavist- · Answer

You haven't told us which add-on you've removed or what the errors were.

How big is your JIRA system?  (rough idea of the number of issues you have in it)

Mohin Uddin · Answer

Hi Nic/Prashant,
Thanks for your feedback.

I have read log files and after checking log files we have found error with a plugin after removing this plugin "Active Object" error not appearing and now we running full re-index but 1 hour over still now appear 0%.

Could you please advise me in this situation?

Thanks
Mohin

Nic Brough -Adaptavist- · Answer

First, expand the error messages you're getting there to see more detail.

If that doesn't help tell you what the problems might be, then you probably need to read the logs to find out more detail on the errors.

The integrity checker might tell you more, or even fix stuff, but the log scanner in the support section is worth a try before you read the logs directly.