Limit number of concurrent API connections?

Question

I have a VMWare admin who's using a monitoring system to open JIRA tickets with a dedicated user account and using the API to do so. We were wondering if there's a way to limit the number of concurrent API calls in casea major VMWare event tries to open a large number of tickets causing performance problems.

I'm not seeing anything in the UI or any documentation for editing a conf file or Database. Any ideas? Am I missing it? Can someone point me in the right direction?

Thanks!

--Eric

unknown · Answer

We can put in a "feature request" like this in support.atlassian.com. They will usually respond if it's feasible or not right away :)

ejstraband_mattersight · Answer

Thanks for the quick response. We've tested this on a non-prod system and it is working fine and there is no current "large ticket" issue. We're trying to protect against a possible future event by setting the API limit. We had a VMWare problem last fall and (though it shouldn't happen again) it is on the checklist of things to try to protect ourselves from.

unknown · Answer

I am not sure there is a limit to the API calls or a way to configure it. Instead of restricting it, why not investigate the cause of large number of tickets being created?