Is it really so that it's not possible to change the template for outgoing emails from JIRA Service Desk? (Cloud version).
Not currently
Hmm, unfortunately that's a showstopper for our part. It's a shame to see such a great product as Jira Service Desk falling short on basic functionality that is needed to make it an alternative to Zendesk and similar.
Is there an open feature request for this that we can vote/watch?
Yes, there are several, please add your vote for the following:JSD-218JSD-617JSD-1922
Though, I have another suggestion.
In our setup we have disabled the standard notifications sent out by JSD. Instead we are using JIRA Enterprise Mail Handler (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/versions#b100702500).
You can then have full freedom to customize all content of the email sent out to you customers; add logo, include custom fields etc.
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