Users are not receiving emails for events except for comments. When I transition an issue, no users (including those watching the issue) receive an email.
- I can send test emails successfully.
- When a user creates an issue through the ServiceDesk portal, they receive a confirmation email that the issue was created.
- Users receive emails when someone comments on a ticket that they are watching.
- When I transition an issue, no users (including those watching the issue) receive an email.
- I've checked the Notification Helper and it indicates that the user should receive a notification for "Generic Event" and "Issue Updated" events.
- The Notification Scheme (default) lists "All Watchers" for for all events
- I'm using two users and have verified that "My Changes" is set to "Notify Me".
Any suggestions on how to debug this?
