hold vs. on hold

Question

I have a status/transition called On Hold, which we deliberately defined. However, there is a second status called HOLD, which does not appear in the Column configuration, does not appear in the workflow diagram, but DOES appear in the workflow text (although I cannot delete it, as it does not show there) and also displays as a status transitions of individual stories. It was automatically attached to every step in my workflow and I cannot delete it. This is not part of the workflow I am designing, and is very confusing to my team.

Where did HOLD come from and how do I get rid of it?

Thanks!

HoldOnHoldTransitionsInStory.png

Nic Brough -Adaptavist- · Answer

No, that does make sense - I was not as clear as I should have been.  You don't have a "Hold" status, just "On Hold", which is fine.  You also have a transition from "QA Pass" to "On Hold", called "On Hold".  Then you seem to have a second transition called "Hold", also going to "On Hold" and that one looks a bit broken - I was hoping you can find the transition on the diagram.

Tara Murphy · Answer

Nic,

Thank you -- this is very helpful.

When I look at the diagram, no matter how far I zoom out, there is no HOLD, just my On Hold.

I'm actually thinking that I need to just start over, which isn't that hard... But I wanted to try to make sure it wasn't an obvious mistake I was making, so that I don't repeat it!

(Does that make sense?)

And hmmmm, global transition. First I've heard that term (yes, I wondered at the italics). Lemme go do some research and try to learn about this. Thank you!

Nic Brough -Adaptavist- · Answer

Sorry, I wasn't too clear, I wasn't sure if you had transitions AND status, I just wanted to be clear on the difference because sometimes people get confused about them and don't write clearly enough when trying to answer my questions.

The screenshots are great, especially the last one, which strongly suggests that you've got a corrupted workflow!  You seem to have somehow ended up with two transitions numbered 381 (which is why I say broken - the transition IDs really really should be unique).  I'd say we need to get rid of it, and your attempt to delete it is spot on!

However, I also notice that it is a "global transition" - that's shown by the italics on the name of it.  The next thing I would try is to open up the diagram view and see if you can find it - global transitions don't go "from" anywhere really, just "to" a status, and the diagram usually makes it easy to see that - hopefully, you can delete it from there!