Can you import a contact list to JIRA Service Desk?

Laura Ventulier

We'd like to be able to associate a Contact to a service request so that it is easy to track who should be contacted for each request. Is it possible to import a list of Contacts to be accessed from Service Desk? Also is it possible to add a custom field to the Customer Portal Request in which we could enter/autocomplete the contact for whom the request is being created?

We don't want to create a JIRA user for each one of these contacts, as they won't actually be using Service Desk.

Thanks for your help!

Maarten Arts

Hi Laura,

If you're using JIRA Service Desk on Cloud, we've created an add-on which might solve this problem for you. The add-on allows you to create Companies and Contacts and associate them to an issue. When you've opened the issue, you can use autocomplete or a dropdown to choose the contact you want to associate the issue with.

Additionally, you can store information about the contact in the add-on and view all issues that are associated to the contact in one list. You don't have to create JIRA users to associate them, which saves you a lot of trouble. 

Unfortunately, we don't have the option to import contacts yet. But creating a contact is as simple as typing a name.

You can find the add-on here: https://marketplace.atlassian.com/plugins/nl.avisi.jira.plugins.relations-for-jira 
If you have any questions or need any help to set things up, let me know!