In a different ITIL Service Desk ticketing system (EasyVista) that I use, we have the option of changing a ticket that has come in as an incident, to a service request.
And when that re-qualification happens (from an incident to a service request), a different workflow is assigned to that ticket.
Is the same sort of functionality available in JIRA Service Desk 3 without MOVING an issue to a different project.
Ideally, we want to prevent our service desk from changing the project but allowing them to change the issue type.
