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Search results from the knowledge base within the Service Desk

Reiko Goto

I am using the service desk in Japanese.

We derive the results are linked to the knowledge-based service desk, but do not provide satisfactory search results.

About this unsatisfactory results, is it possible to improve by setting by the administrator?

Please tell me if there is a way to improve.

Because it is not able to speak English, I'm sorry If I had a bad speech.

Thanks in advance.

Accepted answers

Peter Van de Voorde

Hi Reiko,

I'm sorry to say, but currently there is no way to enhance the results of the service desk knowledge base search. You could try to enhance your Confluence pages so they are more searchable.

The knowledge base search is powered by the confluence search engine.

More information about Confluence search can be found here :

https://confluence.atlassian.com/display/DOC/Searching+Confluence

Best regards,

Peter

All comments

Peter Van de Voorde

Hi Reiko,

I'm sorry to say, but currently there is no way to enhance the results of the service desk knowledge base search. You could try to enhance your Confluence pages so they are more searchable.