How to block the transition to a new status

Question

Hi

I created a status On Hold. but I would like to prevent the transition from a new status. Let's say I have 5 statuses: Status 1- Status 2- Status 3-Status 4 and On hold and all statuses can transition to On hold.

If the status is status 3, then I move it to On hold, when the status is not on hold anymore, I would like to bloch the transition to the new status, status 4 and make visible the status 3 only.

any idea ?

thanks

Melissa

Jeremy Gaudet · Accepted Answer

There are a couple of ways to do this.  Offhand, the cleanest is to put a custom field on the issue that tracks the previous status, set in a post function on the transition to On Hold, then use it (the value of that field) as a condition to block the transitions to whichever statuses were not the starting status.

The other way I can think of is to have multiple "On Hold" statuses... say, "On Hold (Status 1)", "On Hold (Status 2)", etc.  From there, each one would only be able to transition back to the source status directly.