Anonymous Access to Service Desk

Question

I have a project and I'd like to implement a service desk within the intranet of my organization, so that every employee (registered or not) can create issues. Service Desk and Customer Portal, respectively, in general work like a charm. I set the respective project to the permission scheme "Customer Portal". There, I enabled the group "anyone" to a) browse the project and b) create issues.

I'm now able to access the project anonymously in JIRA. However, the customer portal automatically redirects me to a login page whenever I try to access the project anonymously :-(

Any ideas?

Dario B · Answer

Existing feature request:

https://jira.atlassian.com/browse/JSD-1030

Boris Georgiev [Appfire] · Answer

I think that has something to do with the license, as Service Desk usually means that you'll have a lot of customers logging requests there, so if there is anonymous access you'll be able to get away with a lot "cheaper" license :) .

Barret_Wallace · Answer

Thank you, Boris. Obviously, it is not intended to use Service Desk / Customer Portal to anonymously access an otherwise closed project.

However, my project is already exposed to the public in JIRA. To me, it doesn't make sense that the Customer Portal is more restricted than JIRA itself!?