Cross visibility from Jira to Service Desk

Question

Is it possible to setup JIRA so you can see Service Desk projects, and vice versa so I can move and resassign issues to the correct location as needed? And if so how do you do so?

I have setup Application Links but am not able to see anything between the 2 instances.

thanks.

Chris Dunne · Answer

Yes. The agents just need a JIRA Software / Core license and the correct permissions to access the projects that you want to move the issues to.

Rob Deptuch · Answer

Yes i have my users set as Agents so they can see any projects inside of service desk. but can I set it so they can also see Jira, non service desk projects so they could move an issue to one of those projects if it belonged their?

Andrea Carl_fjmjbu · Answer

Your user must be an Agent in order to view the Service desk projects.  JIRA Service desk is not a seperate instance to JIRA - it is an add-on, similiar to JIRA Agile.  Atlassian chargers per agent.