Calculating status timings

rTrack Support

@Fidel Castro Armario

 I  have one requirements .

i have the some status flows like below for one queue .

open --> in progress (Named as T1)

in progress --> waiting for vendor (Named as T2 )

waiting for vendor --> in progress (Named as T3)

 in progress --> resolved (Named as T4)

Now i have to calculate the total time taken to resolve the issue with below condition .

if i changed the status from in progress to waiting for vendor Then i have to add the time from 

open --> in progress 

and 

in progress --> waiting for vendor 

and then again i need to take only the time 

in progress --> resolved .

 

i.e ( T1 + T2 +T4) = Total time 

i need to eliminate the time T3 .

And also i have to check with the business hours also .

 

is it possible ???

Fidel Castro

The following formula will calculate the time the issue has rested in "Waiting for vendor" status:

sum(mathOnNumberList(timesOfTransition("Waiting for Vendor", "In Progress"), ^ - nthElement(timesOfTransition("In Progress", "Waiting for Vendor"), indexOf(^, timesOfTransition("Waiting for Vendor", "In Progress")))))

please, revise that the names of statuses are correctly written, respecting the case.

You can subtract that value to the time from issue creation to issue resolution:

{00112} - {00009} - sum(mathOnNumberList(timesOfTransition("Waiting for Vendor", "In Progress"), ^ - nthElement(timesOfTransition("In Progress", "Waiting for Vendor"), indexOf(^, timesOfTransition("Waiting for Vendor", "In Progress")))))

where {00112} is field code for Date and time of creation, and {00009} is field code for Date and time of resolution.